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Live Instagram Black Friday sale on 26th of November at 19pm

Delivery terms

When making a purchase in www.SaintKey.com store you may choose one of the following delivery or goods pick-up methods:

- International delivery

- Local door-to-door delivery via delivery Partner in Latvia

- Delivery to parcel station in Latvia

- Receiving of the goods at local Show room

 

Shipping& Delivery

We ship to over 40 countries worldwide. Please make sure you have selected your shipping destination in the country selector.

 

Allocating an order

Your order will be delivered during business hours (8am – 6pm, Monday – Friday). Enter your e-mail address at check out for delivery updates.


Our delivery time starts from the moment an order is accepted and may include a 24 hour period where your items will be processed and dispatched
from our warehouse. During Sale and busy times this period may be extended to 48 hours due to the volume of orders.

 

Order tracking

As soon as your order has been dispatched you will receive an email with the tracking number. You can track your shipment at our delivery Partner web site.

Your order is shipped with DHL On Demand Delivery. This delivery service offers you the flexibility to make changes to your delivery while your order is on its way to you.

Enter your mobile number at checkout to receive SMS updates about your order, and get the flexibility to: reschedule your delivery, place your shipment on hold if you are away from home, or to arrange to collect your order from a DHL service point.

We currently offer On Demand Delivery (ODD) to the following destinations:
Austria, Belgium, Denmark, Finland, France, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Russia, Romania, Slovakia, Slovenia, Spain, Switzerland, UK, US and Ukraine.

 

Import taxes and duties

All European countries as well as the United Kingdom are shipped to on a DDP (Delivery Duties Paid) basis, which means that import taxes and duties, if applicable, will already be included in the shipment cost.


Russia: The Federal Customs Service of Russia requires customers to pay import duties, this will be calculated based on the total value of goods imported by each customer in a month, if the monthly import threshold of €200 is exceeded.


Asia & North America: Please select the relevant shipping country for information about shipping destinations in Asia and North America.

 

Returns&Exchanges

We endeavour to make returning or exchanging an order as easy as possible for our clients. Please look at THE RIGHT OF WITHDRAWAL AND RETURN POLICY for rules and procedure of goods return. The standard delivery fee will be refunded on return of the whole order. Items can be returned or exchanged within 14 days of delivery. We advise that you check your order upon receipt. If there is an issue, please contact our customer support or write your claim in the courier delivery documents. We can not accept returns 14 days after you have received the items.