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Live Instagram Black Friday sale on 26th of November at 19pm

Delivery information

Terms

Latvia

You can pick up your order:

  • in our official store in Bruninieku Street 12, working time M – F from 10:00 – 17:00;
  • Omniva, DPD pick up points 2 – 5 days.
Europe Union
  • By courier service delivery will take 7 – 10 days;
  • We ship to the following European countries from Latvia: United Kingdom, Northern Ireland, Ireland, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine.

If your shipping address is not listed at checkout, please send us an email to office@saintkey.com with your order preference and address so we can provide you with a quote.

Taxes or duties

All EU orders are shipped delivery and duties paid (DDP). This means you will not have to pay

duties on any order shipping to the EU.

Shipping cost:

  • Latvia standart shipping 7€;
  • Europe Union standart shipping 20€;
  • Free standard shipping on all orders over €300€

Return and refunds

Please note returns, refunds and exchanges may take 2-3 weeks to process.

  • For a full refund, please return your online order in its original condition to our
  • Distribution Centre within 28 days of receiving. This applies to full price and sale.
  • European orders can be returned using any trackable postal service and you'll need to cover the postage costs yourself.

If your payment was made using one or more gift cards and a credit card, we’ll refund

the gift card you entered first during the checkout, followed by your payment card.

Return in store

  • Return your online order to Saint Key store that trades in the same currency for a refund via the original form of payment, exchange or gift card within 28 days
  • Returned items must be in their original condition, and accompanied by a copy of your original invoice. If you exchange your online purchase in store you fall under the store’s return policy for further exchanges. Your statutory rights are not affected.

FACE MASKS RETURNS

For health and hygiene reasons we are unable to exchange or refund face masks unless they are faulty.

SWIMWEAR AND UNDERWEAR RETURNS

To return swimwear and underwear it must be unused with complete original packaging.

Return your online order to our Distribution Centre within 28 days of receiving your order for a full refund. Exchange or receive a gift card within 28 days. Exchange for different colour or size of the same style.

RETURNS ADDRESS:

SiKey, Ltd. Saint Key, Bruninieku street 12 – 2, Riga, Latvia, LV – 1001

You will be notified by email when we will receive your return.